CUSTOMER TERMS

This Customer Terms sets out the terms and conditions on which the Products are sold to the Customers through the Marketplace that is owned and/or operated by technobear or any of technobear branches . This Customer Terms, together with the Site Terms of Use, the Privacy Notice and the Cookie Notice, and any additional terms as decided by technobear , as updated or amended by Technobear from time to time, form the Agreement of sale to the Customer.

Capitalized terms used in the Agreement have the meanings given to them in the Definition Section of this Customer Terms. If there is any conflict between the documents forming the Agreement, the prevalence shall be for this Customer Terms, the Site Terms of Use, the Privacy Notice and then the Cookie Policy

1. AGREEMENT AND SELLERS

  • 1.1   By submitting an Order through the Marketplace, the Customer agrees to be bound by the Agreement. It is strongly advisable, and it is the Customer’s sole responsibility, to read the Agreement before submitting any Order on the Marketplace. In addition, Technobear reserves the right to change the terms of the Agreement at any time. Any such changes will be deemed to have taken effect when posted on the Marketplace.
  • 1.2   To submit an Order, the Customer must create an Account on the Marketplace. For more information on the Account creation, the Customer must refer to the Site Terms of Use.Technobear reserves the right to cancel any Order and close an Account, in case the Customer breaches the Account creation terms as set out in the Site Terms of Use.
  • 1.3   The Products made available through the Marketplace are either sold by Technobear or the Sellers as indicated in the Product Description. Products sold by Sellers may be subject different terms in addition to the ones specified to them in the Agreement. It is the Customer’s responsibility to check those different terms before submitting its Order of such Products.

2. PRICES AND ORDERS

  • 2.1   The Customer agrees to pay the full amount for the Product as indicated in the Product Description at the time of the Order receipt on the Marketplace, in addition to any installation and shipping charges or other charges that may be applicable to the Order. While Technobear aim for that all prices of the Products to be accurate at all times, it is possible that errors may occur. If an error in the price of Products was discovered, Technobear will at its sole discretion either (1) inform the Customer as soon as possible and give the Customer the option of reconfirming its Order at the correct price or canceling such Order or (2) cancel the Order and process the refund in case the payment was already made by the Customer. The Customer acknowledges that this is the sole recourse that the Customer is entitled to in case of a pricing error.
  • 2.2   Once the Order is successfully submitted and accepted on the Marketplace, the Customer will receive an Order confirmation via email with the Order details. The Customer acknowledges that Technobear may not retain all Order details, therefore, it is advisable for the Customer to retain the Order details and the email confirmation for its record.
  • 2.3   The risk of loss and damage of the Products shall pass to the Customer upon the first attempt of delivery of the Products to the Customer’s address as specified in the Order. The title of the Products shall remain with Technobear or the Seller (as the case may be) until the payment of the Product is made and received in full.Technobear reserves the right to cancel any Order at any time before dispatching the Order.

3. PAYMENT

  • 3.1   The Marketplace offers several types of payment, such as via card or payment on delivery via cash or card, which may vary as per Technobear’s sole discretion. The applicable type of payment for an Order will appear at the last stage before submitting the Order.
  • 3.2   In case of payment via card, whether at the time of Ordering or delivery, by placing an Order, the Customer authorizes Technobear or its third-payment payment processer to process and validate the card details for the amount of the Order. To ensure that the card is not being used without the Customer consent and to validate the card and the Customer’s details, the Marketplace will direct the Customer to the payment gateway page that will ask the Customer to enter its card details as required by the payment gateway operator. Furthermore, the payment gateway operator may validate the card details along with other information provided by the Customer against the payment gateway operator databases.
  • 3.3   Responsibility to validate the Customer and its card information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway operator and /or the issuer bank of the card and as per their terms and conditions. Technobear is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway operator, attacks or breaches on issuer banks, or due to Customer’s card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.
  • 3.4   In case of cash payment on delivery, the cash should be presented to Technobear’s appointed delivery partner prior to receiving delivery of the Order. Upon receipt of full payment, the Order will be handed over to the Customer with the invoice and/or the delivery note. The Customer acknowledges that payments by cheques or gift vouchers or discount coupons will not be acceptable for payment on delivery.

4. PRE-ORDERS

  • 4.1   For the Products sold by Technobear , Technobear may, at its sole discretion, prior to the launch of a new Product, allow the pre-Ordering by the Accounts’ owners for such new Product in advance. Payment for the pre-Ordered Product must be made in full while pre-Ordering.
  • 4.2   In addition to this Customer Terms, the pre-Order may be subject to additional terms, and in case of any inconsistency between this Customer Terms and the additional terms, the latter shall prevail unless decided otherwise by Technobear
  • 4.3   The official launch date for the pre-Ordered Product will appear on the Product Description and may be also published on the Marketplace. Standard delivery timelines will commence as soon as the pre-Ordered Product is available.
  • 4.4   Active online discount promotions running during a period that is prior to the release date of the pre-Order are inapplicable on the pre-Ordered Product. Online discount promotions will not be applied on pre-Orders of which the release date of the pre-Order does not coincide with the promotion.
  • 4.5   Technobear reserves the right to change the release date as it deems fit without any liability toward the Customers. Furthermore, Technobear reserves the right to cancel all pre-Orders without any liability to the Customers except for the refund of their payment as per Technobear ’s refund terms.

5. WARRANTY TERMS AND CONDITIONS

  • 5.1   All Products sold by Technobear will be covered under minimum one (1) year manufacturing warranty. the Customer acknowledges and agrees that Technobear ’s liability under this warranty is strictly limited to the repair or replacement of the Product, at Technobear ’s sole discretion, as deemed appropriate. The below terms apply to the warranties of all Products sold by Technobear
  • 5.2   No warranty covers the repairs caused by negligence, abuse, misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center of the Products’ brand.
  • 5.3   No warranty includes service calls to repair or replace, filters (all types), remote controls, disposable dust-bags, batteries, hoses (all types), heads accessories (all types), shelves, handles, drawers, cleaning products, plastic parts, antennas, wheels, bottom switches, broken parts, handles, burned lamps, carrying cases, adapter.
  • 5.4   No warranty covers the content, game software, ink and toys.
  • 5.5   No warranty covers loss of any personal data saved on the Product, whether during any check-up or repair or otherwise.

6. DELIVERY

  • 5.1   In the event where the Customer is not at the delivery address as specified in the Order, the Order will be returned to Technobear’s warehouse, and the Customer must contact the Technobear customer care to schedule another delivery. In case the Customer does not contact the customer care within a reasonable time to be decided by Technobear to reschedule the delivery, the Order will be deemed cancelled.
  • 5.2   The Customer acknowledges and agrees that exact delivery time depends on the accuracy of the delivery address details that the Customer provides. Technobear will deliver the purchased Products as soon as possible from the time of order confirmation.
  • 5.3   The Customer will have the opportunity to review, change, update or add delivery address details every time it places an order.
  • 5.4   While Technobear will procure reasonable effort to deliver the Orders within the estimated delivery time and preferred time; however, Technobear shall be under no liability for any delay or failure to deliver the Orders within the estimated delivery time or the preferred time
  • 5.5   Timeline to deliver the Orders and its charges may vary per delivery area, the season, the Products and the delivery option, which will be determined at the time of the sale. The below terms are provided for indication only:

Orders confirmed before 6PM will be delivered within 3 hours. Orders confirmed after 6PM will be delivered the next day before 12PM.

Delivery performed under 3-Hours Express Delivery cannot be rescheduled. If a reschedule is required, please contact Technobear call center on 60029939 and the Order will be deferred to the regular delivery schedule.